Refund policy

Return & Refund Policy

15-Day Return Policy

We offer a 15-day return policy, which means you have 15 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be returned in its original packaging with all included accessories.

  • Include proof of purchase (order confirmation or receipt).

To request a return, please contact us at:

Email: isaac.sancard@gmail.com

Please do not send your item back without contacting us first. Unauthorized returns may not be accepted.

Once your return request is approved, we will provide you with instructions on how and where to send your package.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost during transit.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at isaac.sancard@gmail.com.

To help us resolve your claim quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and its packaging.

If your claim is approved, we will provide a replacement or a full refund at no additional cost.

Non-Returnable Items

Returns cannot be accepted for:

  • Items that have been used, damaged, or altered by the customer.

  • Items returned without their original packaging or missing accessories.

  • Gift cards.

  • Personalized or custom-made products.

  • Clearance or final sale items (unless required by applicable law).

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible) and place a new order.

Refund Process

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at isaac.sancard@gmail.com.

Original Shipping Charges

Original shipping charges are non-refundable, unless the return is due to:

  • A defective product.

  • A damaged item.

  • An incorrect item shipped by us.

  • Any other error on our part.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable consumer protection laws.

The returned item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: isaac.sancard@gmail.com